Shopping Is Easy. It’s Browse, Select, and Buy. Browse Browse through the three departments of our Country Store Online by using the navigation choices to the left of the page. Within each department, click on items to view them in greater detail. Select/Order Use the drop down menus at the bottom of individual product pages to choose size and color. Click the Order button to add the item to your shopping cart. After clicking Order, you’ll see selections to change quantities, remove items, or check out. Buy Click on Check Out and complete your order by following the step-by-step instructions provided. If you have any problems call us toll free at (800) 445-0269. Because our store is not open 24 hours, you may get our answering machine, kindly leave us a message, and one of our friendly store staff will get back to you as soon as possible to answer your questions. Payment Four online payment options are now available, Visa, MasterCard, Discover, and American Express. Be sure to enter your complete credit card number and expiration date. We also accept checks and money orders for mail, phone and fax orders. Call us for details at (800) 445-0269. Multiple Orders and Shipments If you would like to prepare multiple purchases for different shipping locations, prepare a separate order for each destination. Shipping When you Check Out, you need to select your shipping preferences so the charges may be calculated with your order. Domestic shipping charges are automatically calculated for the shipping option you select. Shipping charges must be added for each shipping address. Please create a new order for each additional shipping address.   Shipping charges for International orders (includes Canada) will be automatically added to the charge and may exceed 30 USD.   Shipping is not guaranteed the same day an order is placed, due to the perishable nature of our products. Based on the destination of your order, and day of the week your order is placed, we may delay shipping to prevent an order from being held in transit over the weekend, which may damage the freshness of your order.   Maintaining the appearance and taste of our products is as important to us as we know it is to you. Therefore, during the summer months, April 15 through September 30, we guarantee only those food products that are shipped via overnight delivery. While this method does cost a bit more, you will be assured of the quality of our gift packages. (P.O. Box delivery is not available with overnight shipments.) Shipping Heluva Good Dips Heluva Good dips can be shipped overnight October 1 through April 15. Please call us for ordering information at 1 (800) 445-0269. Because our store is not open 24 hours, you may get our answering machine, kindly leave us a message, and one of our friendly store staff will get back to you as soon as possible to answer your questions. Year-Round Gift of Heluva Good Cheese Give cheese lovers a gift that lasts a year. Call our toll-free number for more details. Phone and Fax Orders We’re happy to take your order by phone or fax. Call our toll-free number (800) 445-0269 to place your order by phone. Because our store is not open 24 hours, you may get our answering machine, kindly leave us a message, and one of our friendly store staff will get back to you as soon as possible to answer your questions. Send fax orders to (315) 483-1163. We accept Visa, MasterCard, Discover, American Express, checks, and money orders for phone and fax orders. Don't forget to mention that you saw our Country Store Online. Christmas Delivery Please complete your order as early as possible. We recommend that we receive your order by early December to avoid express shipping charges. Gift Cards We will include a personalized note for you on our gift card. Just write your message in the space provided on the order form. Substitutions In case of a shortage, an item of equal or greater value will be substituted. Corporate Discounts We have special pricing and discounts for corporate/business gifts. Call our toll-free number (800) 445-0269 for more information about this service. Guarantee At Heluva Good, we are committed to providing the finest quality products possible. That's what sets us apart. To support this commitment, your satisfaction is guaranteed. If, for any reason, you are not satisfied with any product from our catalog, simply contact us within 10 days of receipt of your order, so that we may promptly replace the product or provide a full refund.   Heluva Good is not financially responsible for mis-deliveries due to severe weather, disasters, acts of war, and the provision of incomplete or incorrect addresses. Delivery services will not forward our packages and we can only guarantee delivery to the addresses you provide with your order. Request Our Mail Order Catalog To receive a current copy of our free mail order catalog, please e-mail, call, FAX, or write us with your name and mailing address. We’ll send one right out. Heluva Good Country Store 6152 Barclay Road P.O. Box 410 Sodus, NY 14551-9978 Email: countrystore@heluvagood.com Phone: (800) 445-0269 FAX: (315) 483-1163